Incident Management for Slack

Coordinate and respond to downtime, outages, and other situations faster than ever right in Slack.

Add to Slack

A little bit of structure goes a long way...

  • Consolidate your response efforts in one place.
  • Use your #channel as a living document and timeline for a post mortem.
  • Automatically share an incident summary.

Create a Response Team

Use /incident start right in Slack to launch a new #incident channel and respond with your teammates.

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Incident
APP
10:45 AM
A new incident is being responded to in #incident-123
title
The site is down!
priority
P0
commander
@jessica
description
Oh no the site is down. Let's fix it.

Manage Responsibility

Know who's in charge. Responses are managed best when everyone knows their role.

  • Pick an Incident Commander to coordinate the response.
  • Require confirmation to handoff responsibility.
  • Updates the channel on confirmation.
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Incident
APP
10:45 AM
@peter has requested you assume the role of Incident Commander.
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Incident
APP
10:45 AM
Waiting for @steve to confirm the role change. Will notify the channel upon confirmation.

Update your Team

Use /incident update to notify other channels of major changes and updates.

  • Keep stakeholders up to date on progress.
  • Minimize distraction and context switch.
slack-profile-img
Incident
APP
10:45 AM
Update on #incident-123
Message
Work in progress
Author
@steve

Based on the "Google SRE Book"

Following the methods and methodology based on the best selling book Site Reliability Engineering.

sre-book